Scope of Work: SentinelOne License Services
Overview
At EDR for Home (edrforhome.com), our primary service is providing SentinelOne Control and SentinelOne Complete SKU licenses. We specialize in providing straightforward access to SentinelOne’s endpoint detection and response (EDR) software for individual users and small-scale deployments, starting from as few as one device. Our business model emphasizes simplicity: we handle software licensing and grant access to the SentinelOne web console. This Scope of Work outlines the exact services we provide, along with important limitations, support details, and legal disclaimers.
We do not offer comprehensive IT support, managed services, or ongoing monitoring. Our role is limited to facilitating your purchase and initial setup of SentinelOne licenses. By engaging with our services, you acknowledge and agree to the terms outlined below.
Products We Offer
-SentinelOne Control: includes AI-powered next-generation antivirus (NGAV), host firewall control, USB and Bluetooth device control, 1-click kill, quarantine, and remediation, and 1-click rollback using Windows Volume Shadow Copy Service (VSS). Rollback is Windows-only and is not available on Mac or Linux.
-SentinelOne Complete: includes everything in Control, plus ActiveEDR threat hunting, Storyline pivoting, STAR custom detection rules, 14-day EDR data retention, remote shell, and file fetch.
For current plan names and pricing, please see our membership page at https://edrforhome.com/membership/, which is the authoritative source for plan names and prices.
Complete’s hunting, Storyline, and remote shell capabilities are tools in the customer’s own SentinelOne console. EDR for Home does not hunt threats, monitor devices, or run a SOC. Buying Complete does not expand the support limits below.
Services Provided
-Software Licensing: We sell official SentinelOne Control SKU and SentinelOne Complete SKU licenses directly to end-users. Licenses can be purchased for one or more devices, with no minimum quantity required.
-Management of Access: Upon purchase, we will provision your access to the SentinelOne web console upon request. This includes setting up your account credentials and ensuring initial connectivity to the SentinelOne platform.
-Basic Installation/Uninstallation Assistance: Limited remote support is available solely for the initial installation or uninstallation of the SentinelOne software on your device(s). This support is scheduled via our Microsoft 365 Bookings page (Book time with EDR For Home Support: 30 minute meeting). Sessions are time-limited and subject to availability.
All services are provided on a best-effort basis and are intended for users who are comfortable managing their own EDR configurations after initial setup.
Limitations and Exclusions
-No Ongoing Support: We do not provide troubleshooting, configuration advice, threat response, or any form of managed security services beyond the initial install/uninstall. This applies equally to customers who purchase Complete licenses; buying Complete does not expand these support limits. Any hunting or investigation is the customer’s own use of the Complete console, not a service we perform. Any issues arising from software use, compatibility, or performance must be addressed through self-help resources.
-No Guarantees of Performance: SentinelOne software is provided “as is.” We make no representations or warranties regarding its effectiveness, reliability, or suitability for your specific needs. Use of the software is at your own risk, and we are not responsible for any data loss, system damage, or security incidents that may occur.
-Device Compatibility: It is your responsibility to ensure your devices meet SentinelOne’s system requirements. We do not perform compatibility checks or hardware assessments.
-Refunds: You can ask for a full refund within 30 days of your first paid charge. Renewal charges aren’t refundable, but you can cancel anytime. 1-Year Prepaid licenses are a one-time charge and don’t renew. Ask within 30 days for a full refund; after that they run to the end of the year with no partial refunds. A refund ends the license and removes the site. See our Refund Policy for how to ask.
Support Details
Support is strictly limited to install/uninstall assistance and is available only through scheduled bookings. We aim to respond to booking requests within 1-2 business days, but availability is not guaranteed. If you require more extensive help, we recommend consulting a professional IT service provider.
For any questions about your license or console access, please email us at support@edrforhome.com. Response times may vary.
Legal Disclaimers and Terms
Disclaimer of Warranties
EDR for Home provides SentinelOne licenses on an “as is” and “as available” basis without any warranties of any kind, either express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, non-infringement, or that the software will be error-free or uninterrupted. We disclaim all liability for any damages arising from the use or inability to use the software, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
Limitation of Liability
In no event shall EDR for Home, its owners, employees, or affiliates be liable for any loss or damage, including personal injury, property damage, loss of data, or loss of profits, arising out of or in connection with the services provided, even if advised of the possibility of such damages. Our total liability shall not exceed the amount paid for the license in question.
Indemnification
You agree to indemnify, defend, and hold harmless EDR for Home from any claims, losses, liabilities, damages, costs, and expenses (including attorney’s fees) arising from your use of the SentinelOne software, violation of these terms, or infringement of any third-party rights.
Governing Law
These terms are between you and Fetzerhaus Technology, Inc. d/b/a EDR For Home, 4000 West 106th Street #125-201, Carmel, IN 46032. They shall be governed by the laws of the State of Indiana, without regard to conflict of law principles. Any disputes arising hereunder shall be resolved exclusively in the state or federal courts located in Hamilton County, Indiana.
Changes to Scope of Work
We reserve the right to update this Scope of Work at any time. Continued use of our services after changes constitutes acceptance of the updated terms.
Software Access & Consent
By purchasing, installing, or using the SentinelOne software obtained through Fetzerhaus Technology, Inc. d/b/a EDR For Home (“Company”), you acknowledge that: (a) the software runs with elevated privileges on each enrolled device and may collect security-related data as described by SentinelOne; (b) Company operates the SentinelOne console environment in which your devices enroll and may perform administrative actions reasonably needed to provision licenses, grant or revoke console access, assist with install or uninstall, fix false positives or policy issues you request, enforce non-payment or cancellation (including remote uninstall), or protect the platform; (c) such actions may include quarantine, kill and remediation, network isolation, rollback (Windows only), remote shell or script execution, file fetch, and remote uninstall, as software capabilities and not as a managed or monitoring service; and (d) installing the agent and continuing to use the license constitutes your consent to these capabilities. Company does not provide continuous human monitoring or a SOC. You are responsible for having authority to install the software on each device.
Acceptance
By purchasing a SentinelOne Control or SentinelOne Complete license through EDR for Home, you acknowledge that you have read, understood, and agree to this Scope of Work.
If you have any questions, please contact us at support@edrforhome.com